ADVERFORGE BILLING
Refund Policy
Creem acts as merchant of record for AdverForge purchases. This policy explains when we review refund requests and how to contact us.
Last updated: September 1, 20261. Billing errors and duplicate charges
Contact us promptly if you believe you were charged more than once, charged after a valid cancellation, or billed for the wrong plan. Confirmed billing errors will be corrected or refunded.
2. Service access problems
We will review requests where a paid customer could not access the purchased service for a substantial period because of an AdverForge fault and we could not restore access within a reasonable time.
3. Used credits and completed generation
Payments are generally non-refundable after included or purchased credits have been materially used, except for duplicate charges, confirmed service failures, or where consumer law requires a refund. A failed generation that does not produce a completed provider result is handled through credit restoration rather than a cash refund.
4. Subscription cancellation
Canceling prevents future renewals. It does not automatically refund the current billing period, and access normally continues until that period ends unless applicable law requires otherwise.
5. Requesting a refund
Email support@adverforge.com with your account email, Creem order or receipt ID, the charge date and a short explanation. We respond within three business days. Creem may process approved refunds and may also apply mandatory consumer-protection rules.